A LITTLE CLARITY
Good questions. Clear answers.
The essentials, all in one place.
Are the products in the preview available to buy?
Items labelled “Catalog concept” are illustrative placeholders and cannot be purchased. Real pricing, specifications and availability will appear when the collection launches.
Which payment methods will be available?
Razorpay is the selected online payment provider. Available methods will be shown at checkout after merchant setup is complete. Cash on delivery will be offered where available.
How much does shipping cost?
Shipping is free on prepaid orders. Cash-on-delivery orders carry a ₹100 charge per order.
What does the warranty cover?
Our limited warranty covers manufacturing defects for 30 days from delivery. Physical damage, ruptures, breakage and scratches are excluded. Statutory rights are unaffected.
How do I track an order?
Open Track your order and enter your order number and billing email, or sign in to My account. Carrier details are shown after dispatch.
How do I request a return or replacement?
Email support@neuboltz.com with your order reference and issue details. Please wait for return instructions before sending any item back. See Returns & replacements for the current policy.
How do I contact NEUBOLTZ?
For product support, email support@neuboltz.com. For business or general enquiries, email contact@neuboltz.com.
Who operates NEUBOLTZ?
NEUBOLTZ is operated by Divy Traders, GSTIN 09DGDPG3978R1ZH.