Returns & replacements

Need help with an order? Contact support@neuboltz.com with your order reference, delivery date and a description of the issue. Retain the product, packaging and proof of purchase while we review your request.

Manufacturing defects

Manufacturing defects reported within 30 days of delivery are covered by our limited warranty, subject to verification. Registering a product is helpful but does not approve a claim or extend this period.

Exclusions

Physical damage, ruptures, breakage and scratches are not covered by this limited manufacturing-defect warranty. These exclusions do not remove rights that apply by law.

Wrong item or delivery damage

If an item arrives damaged or does not match your order, contact support promptly with the order details and photographs. Do not send a product back without receiving return instructions. We will assess the issue and explain the available resolution and return arrangements.

Review and resolution

After checking the request, support will confirm the approved resolution, return address, any collection arrangements and applicable refund or replacement process. Do not share card details, passwords or OTPs with support.

Refund timeline

Refunds are processed within 7 days after the return or refund request is approved. Contact support@neuboltz.com with your order reference for assistance.

Business and return address

Divy Traders, SFS Atal Colony, Block C, House No. 157, Indira Nagar, Lucknow – 226016, Uttar Pradesh, India. Please obtain return instructions before sending a product.

Policy completion

Change-of-mind eligibility, the return request window and return shipping responsibility are awaiting merchant confirmation. Purchases remain disabled until these details are finalised. Your statutory rights are unaffected.